Privacy Policy

Last updated: 16 May 2022

Wolds Canine Massage is governed by UK laws and is the data controller for pages starting with woldscaninemassage.co.uk - for example https://woldscaninemassage.co.uk/contact.html.

If you follow a link to content provided by someone other than Wolds Canine Massage, please be aware that a different organisation will:

Be the data controller
Be responsible for processing any data you share with them
Publish and manage their own privacy policy with details of how to contact them

A data controller determines how and why personal data is processed. For more information, please visit the Information Commissioner's Officer website.

You can find out contact details on our contact us page.

What data we collect

Depending on how you use Wolds Canine Massage we may collect the following details:

Your email address (if shared)
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques

When you become a client of Wolds Canine Massage we will also collect:

Your name and contact details, such as address and telephone number if you become a client
Details of your dog/s including their medical history

We use Google Analytics to collect information about how you use Wolds Canine Massage and how the website performs during your visit. This includes IP addresses. The data is anonymised before being used for analytics and web performance processing.

Google Analytics processes anonymised information about:

the pages you visit on Wolds Canine Massage
how long you spend on each Wolds Canine Massage page
how you got to the site
what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.

Why we need your data

Most of the personal information we process is provided to us directly by you so that we can provide canine massage services for you dog.

We are legally required to keep your dog's information and veterinary consent form for 7 years

We also receive personal information indirectly. From the following sources in order to see how see how you use Wolds Canine Massage and how well the site performs on your device:

Google Analytics

We use the information that you have given us in order to:

make sure Wolds Canine Massage is meeting the needs of its users
make improvements to the user interace
make performance improvements, for example improving page load time and data usage

We also collect data in order to:

gather feedback to improve our services, for example our email alerts
respond to any feedback you send us, if you’ve asked us to
send email offers to users who request them
help you get to relevant information on the platform as quickly as possible
monitor use of the site to identify security threats
monitor the performance of the site to identify inefficiencies and JavaScript errors

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting us

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can contact us to make a complaint.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk